Enjoy SLA 99.96 % uptime guarantee for our clusture services
Our network backbone consists of multiple redundant internet connections and components. This means we are confident enough to guarantee 99.96% network availability, excluding any scheduled maintenance. Network availability is measured by our internal monitoring systems. We aim to fix any network issues within 3 hours. In the unlikely event we fail to meet this promise, you can claim credit equivalent to one day’s service for every hour that your dedicated server is unavailable after the initial 3 hour period, up to a total of 30 days.
- 99,96 % uptime guarantee for our clusture services (contractual)
- 99,9 % uptime guarantee for non clusture services (contractual)
- 24/7/365 help-desk